Refunds

You may request a full refund of your admission fee within 14 days of being admitted, for any reason. Write to support@getonthelist.lol from the address on your account and include your member number.

We do not require a justification. Refunds are returned to the original payment method and typically appear within five to ten business days, depending on your bank.

Your membership ends. You lose access to the room, private messages, the registry, and any promotional posts you published are removed.

Your member number is retired, not returned to the pool. It is not reissued to anyone else, ever. The register records that the number was issued once, on a particular date, and that record stands.

This matters if you were hoping to refund and rejoin at a lower number. You cannot. A later admission gives you a later number at its own price.

After 14 days, admission is final. It is a one-time fee for a permanent record, not a subscription, so there is nothing to cancel and nothing further to charge you.

If something has gone genuinely wrong — you were charged twice, charged the wrong amount, or never received access — write to us regardless of how long it has been. We will fix it.

If your payment is taken but the number cannot be issued — for instance because it was claimed in the same moment by someone else — the charge is voided automatically and you are offered the next available number at its own price. You are never charged for a number you did not receive.

Please write to us before disputing a charge with your bank. We would rather refund you directly; it is faster for you and cheaper for us.

A reversed payment ends the membership and retires the number on the same terms as a refund.

THE LIST — support@getonthelist.lol. We answer within two business days. THE LIST is operated from Türkiye.